When you work in IT it is expected:
- that you are the first person to ask if your friend/neighbour/spouse wants to buy a computer or software.
- that you will know how to fix or advise about anything from a printer, to the fax, to the heater in the corridor, to the toaster, to a mobile phone. Anything in fact that plugs into a wall, has little lights or makes whirring noises.
- that, even if the email system is down, you will nevertheless be able to receive and reply to emails saying "the emails don't seem to be working".
- that you'll know how to use every conceivable software package without any training, even ones you've never seen or heard of.
- that you don't expect everyone to follow the (important) instructions you send out because they don't really apply to them and anyway can be interpreted haphazardly with random variations as desired.
- that you are always there, late in the evening, early in the morning, even on days off.
- that you can see over a telephone line or know instinctively what the error message says without being told.
I'm feeling a little jaded - bad day today!